Rapid Access celebrates Great Place To Work re-certification and ISO achievements

 
Innovative practices and commitment to excellence drive Rapid Access’ recent successes
  
Rapid Access, the market leader in powered access solutions across the Middle East, proudly announces a series of significant achievements. These milestones underscore our dedication to aligning with client needs and maintaining operational excellence. Among the milestones, Rapid Access has been re-certified as a Great Place To Work and recognised by Bureau Veritas for achieving ISO 9001, ISO 14001, and ISO 45001 certifications.
 
A Testament to ongoing excellence
 
Rapid Access’s unwavering commitment to quality and safety has always been the foundation of our operations. Even before seeking official accreditation, our team consistently adhered to ISO standards, ensuring every process was meticulously followed. This dedication allowed us to complete the ISO auditing and review process in a few months - a remarkable achievement that highlights the strength of our internal procedures from the start.
 
Our recent ISO certifications (ISO 9001, ISO 14001, and ISO 45001) are more than just formal recognitions; they reflect our relentless pursuit of excellence across all our depots in the Middle East. This accomplishment is a testament to our team's unwavering dedication and passion for their work. At Rapid Access, every team member operates with a smile, driven by a shared dedication to the company's values. This positive work environment has earned us the Great Place To Work certification, demonstrating that a workplace fostering happiness and engagement inspires the team to go above and beyond to exceed customer expectations.  Rapid Access is part of the Loxam Group, whose dedication to excellence is evident in its 19 business units that have been certified as Great Places To Work across the globe. With over 11,000 employees, Loxam's strength lies in its workforce.
 
The impressive milestones and key achievements of Rapid Access underscore our commitment to excellence. We have successfully achieved the TechX Platinum level across all our depots in the Middle East, reflecting our adherence to the highest standards in operational excellence. This level, the second highest in our global group of companies, was achieved through an internal audit. Our rigorous internal adherence paved the way for our swift and smooth ISO accreditation process, further demonstrating our dedication to maintaining exceptional standards.
 
As a service company, being part of Loxam Group, Rapid Access is committed to supporting its partners, clients, and suppliers in promoting a genuine safety culture while continuing to innovate to offer safer equipment continuously. The company’s dedicated Health and Safety Department plays a pivotal role in maintaining a safe and healthy working environment and is bolstered by regular toolbox talks that emphasise the well-being of our staff. Moreover, the recent introduction of the Stop Work Authority card empowers employees to halt operations if they identify any safety concerns, further contributing to our robust safety culture and ISO 45001 certification.
 
Innovation is central to Rapid Access operations. Our R&D team, in alignment with Loxam's global standards, continually upgrades the safety features and accessories of our mobile elevated work platforms. This ongoing enhancement underscores our commitment to delivering safe and reliable equipment to our clients across all sectors.
 
Efforts to meet and exceed client expectations have been validated with the highest Net Promoter Score (NPS) achieved in the past six years. The NPS is a metric that measures customer satisfaction and loyalty, reflecting how likely customers are to recommend our services to others. Every time a customer returns a machine from hire, they are asked to rate us, and this consistent feedback underscores our success in fostering strong customer relationships and delivering exceptional value.
 
“Our recent achievements are a testament to our unwavering focus on quality, safety, and customer satisfaction. The Great Place To Work and ISO Certifications are a natural result of our ongoing commitment to excellence and innovation. We are proud of our team’s dedication and the trust our clients place in us. Moving forward, we will continue to uphold these high standards and deliver exceptional value to our clients," said Waleed Isaac, Rapid Access Managing Director for Middle East and International.