Operational Excellence

Engineering Excellence

Safety starts with the technical skills that keep our equipment in peak condition

Through our technical and commercial expertise, we are your partners in reaching working at height best practice and improving business performance through solutions that reduce costs and improve safety.

We provide complete technical support that reinforces the standards we set in our depots. Manned by a team of employees with engineering and operational backgrounds, our support team can get you back to working safely, as quickly as possible.

We also offer a wide range of bespoke “Tool Box Talks” specifically designed to raise an issues and address concerns our customers may have. 

Planned Preventative Maintenance (PPM)

As a leader in the supply of powered access, we know that our engineering expertise is paramount in delivering the service that puts your wellbeing first. PPM is our unprecedented approach to enhancing the reliability and effectiveness of our fleet by targeting the equipment that we believe requires greater attention. That means we’re able to resolve issues before they ever even become visible.
What’s more, we know that a machine meeting our highest technical standards will also be the safest machine we can provide.

 

Technical Excellence (TechX)

The processes that make a difference

TechX is our business’ commitment to achieving the very best in all our operations and engineering activities. This initiative is dedicated to achieving technical excellence and world leading standards across every one of workshops, offices and depots.

Since its introduction in 2008 it has helped drive best practice and transform the look and feel of our workshops and depots across the business. It’s by taking the extra steps to manage our locations that we can guarantee the equipment we provide to keep you safe is given the careful and close management it deserves.

This programme will help us to drive consistent improvements across the organisation, ensuring that our clients benefit from the same high standards of reliability and quality wherever and whenever we’re required to serve them.
 

Customer Service Excellence

Giving you the skills, knowledge and expertise to work safely at height

Through our years of experience in the access industry, we’ve learned that our greatest achievements always start by listening to you, our customers. All our employees are trained to engage with the challenges you might face and help deliver solutions.

Sales

Before you ever hire a machine, our Sales Teams make their comprehensive experience available by visiting sites to give their expert guidance on the safest and most effective means of working. Additionally, all our employees have a full knowledge of our fleet, as well as other means of working at height. That means, the information you receive isn’t just based on what we can offer, but on what represents the safest way of getting the job done.

Hire Desk

Our Hire Desk team are the central point of contact between your task and our fleet. As such, all of our Hire Desk employees have undertaken product knowledge training to ensure that every time you place an order, we have the people to work with you to make sure that the right machine will be despatched for your task.