Frequently Asked Questions

Machine Hire FAQs

Do I need a harness for all MEWPs (Mobile Elevated Work Platforms)?
Although not a legal requirement IPAF (the International Powered Access Federation) strongly recommends that a full body harness with an adjustable lanyard (adjusted as short as possible to provide work restraint) is used when working from a boom type MEWP or vehicle mounted boom. 

Can I purchase harnesses from you?
Yes, we offer harness and lanyard sets which come complete with individual serial numbers and product history cards. We also provide IPAF harness training.

What do I do when I no longer need the machine on hire?
When you wish to terminate the hire of the machine, please contact your local depot via email, a member of our hire team will be in touch with you to confirm collection arrangements.
 

Machine Sales FAQs

Do you have access platforms for sale?
Yes, we sell a host of machines including scissor lifts, boom lifts and truck mounted platforms. 
With the buying power of the Middle East's largest powered access company, we also sell new machines at industry leading prices.

Can you organise overseas purchasing of machines?
Yes, we can ship machines anywhere in the world.
 

Rapid Access FAQs

What do I do when I no longer need the machine on hire?
When you wish to terminate the hire of the machine, please call your local depot or send us an email to obtain your off hire notes.  Please retain your off hire notes as this is evidence of termination of the hire.  Arrangements can also be made for the collection of the machine at the same time.

Why hire access equipment from us?
With access to the Middle East’s largest powered access fleet, plus unparalleled ongoing technical support, health and safety guidance and training, Rapid Access can fulfil all of your platform rental requirements, whatever the job.

Where are you based?
Our headquarter is based in UAE with several strategically located depots across the GCC. See our Depots page to find the nearest one to you.

Do I need a harness for all AWPs (Aerial Work Platforms)?
Although not a legal requirement both the HSE (Health and Safety Executive) and IPAF (the International Powered Access Federation) strongly recommends that a full body harness with an adjustable lanyard (adjusted as short as possible to provide work restraint) is used when working from a boom type AWP or vehicle mounted boom. 

Why hire access platform equipment?
Providing a safe, convenient and cost-effective means of working at height, our powered platforms deliver the ideal solution as the replacement for more traditional methods of access. With ever-changing Health and Safety regulations and an increasingly diverse fleet of machines to suit all needs, the use of powered access has grown dramatically to help reduce project length and lower costs in industries ranging from construction, engineering and maintenance, to telecommunications, transport, energy and more. 

Do I need an account to hire access platforms?
Yes, all hires require an account; however, accounts are free, quick and easy to open. Please contact your local depot to find out more.

Do you provide transport, and is this included in the hire rate?
Yes, we do provide transport at an additional charge, depending on the location of the delivery of the machine .
 

Safety FAQs

What kind of safety training do you provide?
We offer a complete range of working at height training, including IPAF Operator, Demonstrator and Instructor courses as well as IPAF MEWPs (AWPs) for Managers. Additionally, Rapid Access is the only company which offers Virtual Reality testing and familiarisation across the whole of the GCC, with our award-winning AWP VR Simulator.

Do you offer other work at height and safety training?
Yes, as well as our comprehensive range of AWP training, we can offer PASMA and forklift driving, Highfield-accredited manual handling courses and complete workplace training.
Rapid Access can also organise a range of onsite Tool Box Talks and demonstrations to support your Health and Safety focus days and on-site initiatives.

Where do you carry out your training?
We can offer our complete training package from any of our depots, or alternatively we can arrange for our trained instructors to come to your project site or office to carry out training on your premises.

Do I have to open an account to pay for training?
Contact your local depot for more information, but in most cases it is possible to pay for training in advance using a debit or credit card without the need to open an account.

Do I need training to use an AWP (Aerial Work Platform)?
Most GGC governments and municipalities now mandate training for all operators of AWP (Manlift or Scissor Lift) equipment, as well as many regional project sites demanding that all operators are certified to operate plant equipment.

Rapid Access recommends the internationally recognised IPAF courses which cover several levels of training for the safe operation of AWPs.

For information regarding safety training please call your local depot or find more details on many of our courses.
 

Health and Safety FAQ

What solutions do you offer to help make my site or operators safer?
We have a range of unique products and solutions to help make your operators and worksite safer.
Through close working with our global colleagues and partners we have developed a range of award-winning and industry-leading technologies to help increase safety and productivity on site. We call this our BlueSky range, and it is available to hire anywhere in the GCC.
Call your local depot for more information or to arrange a demonstration.

Where can I find out about emergency lowering guidance?
At Rapid Access, safety is our primary concern in all our areas of operation.

All of our equipment is supplied with a user manual stored in a weather-proof black box in each platform. Additionally, we offer handover familiarisation from our drivers or alternatively you can arrange for a familiarisation or demonstration on site by calling one of our depots